Policy

Returns Policy

When can you return a surströmming order and when can you not?

You can return unopened eligible items within 30 days, and you should report damage quickly if a package arrives in poor condition. The key limit is that opened food items cannot be returned, because once the can has been opened the product can no longer be evaluated or resold in the same way as an unopened order. For a first-time buyer, the practical return question is not whether every order can be sent back without conditions, but whether the order arrived intact, whether the item is still unopened, and whether the issue has been documented quickly with the original packaging kept for reference. This page is designed to make that decision path clear so you know what qualifies, how to start the process, and when a replacement or refund request is realistic.

What qualifies for a return or replacement

Unopened items are the relevant return case, while damaged deliveries can qualify for a refund or replacement when they are reported promptly with photos. Opened food items do not qualify because the product state changes immediately once the seal is broken. The safest way to protect your options is to inspect the package on arrival, keep the packaging if anything looks wrong, and avoid opening the can until you know the order is in acceptable condition.

How to report damage within the required window

If an order arrives damaged, contact support quickly, include photos, and keep the original packaging available for review. That gives the store enough information to determine whether the problem came from transit or another handling issue. Buyers who wait too long or discard the packaging make the claim harder to evaluate, which is why the damage-reporting window matters more than general frustration about the delivery.

Contact support about damaged delivery

How the return process works after a request is approved

The return flow starts with support, continues with return instructions or a label, and ends with the item being shipped back for evaluation before the refund or replacement is processed. The store already states that refunds are typically processed quickly once the return has been accepted. For buyers, the important step is to start the process before the eligibility window closes and before the product has been opened or altered.

Return to the catalog when you are ready to reorder

Return process

Contact Us

Email our support team to initiate your return

Get Return Label

We'll send you a prepaid return shipping label

Pack Items

Securely pack unused items in original packaging

Ship Back

Drop off the package at your nearest post office

Return conditions at a glance

Items must be unused and in original packaging.
Returns must be initiated within 30 days of delivery.
Opened food items cannot be returned.
Damaged items should be reported within 24 hours with photos.
Original packaging should be kept available while the claim is reviewed.
Refund processing begins after the approved return has been received.

Start a return or damage claim

Use support first so the team can confirm eligibility and give you the correct return instructions.

Start a return or damage claim